You can choose:

1- Return for refund: 30 days money back
2- Return for exchange: 30 days exchange

Return process

1. The customer must contact us by email one-best@hotmail.com to get our confirmation and then we will send you all instructions, address and return authorization number for the item to be sent back to us.
2. Once you receive the confirmation email, please ship us your order. Return for refund item must be post-marked no later than 7 business days and return for exchange must be no later than 30 business days from the day you received it .
3. Allow 1-2 weeks for the credit to appear on your credit card statement and exchanged item is issued.

Return specification

1. If the customer sends the order back to us without priory contacting us and without proper authorization number or correct return address OR if the customer refuses the package when it is delivered we will not be in title to refund or exchange the item.

2. Please E-mail all returns request back to: one-best@hotmail.com. Please choose "Returns" as a subject. In the message you need to state:

* Your order number
* Item(s) you want to return
* The reason you want to make a return.
* Tracking numbers after your product has been sent out

3. When we pick up the returns, we will be looking for your tracking number. Packages without tracking numbers emailed to us in advance will be returned to the customer .

4. Please be aware that returned items must be new and unused, and in unworn condition. "New and unused" means that there are no scratches, marks, or blemishes on the item, lost or stolen parts, damage due to personal misuse or negligence; there are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used. The product is subject to final inspection before your return is processed. Products that are returned to lv138 with a missing and damaged will be refused to returned to you , if you return any physically damaged item to us ,the item will be returned to you at your expense.

5. Shipping costs and a 5% non-refundable credit card charge is deducted from the credit amount .

6. Please insure your return. We are not responsible for shipping damages .

7. Product Exchange: you may exchange your product for any other product in LV138.com for equal or lesser value. If exchanged for a lesser value item the remaining balance will be refunded to your Credit Card.

3 days goods Preparation

* Goods distribution

We guarantee all the items will be arranged to transfer to the Shipping company within 3 days as long as the payment are confirmed to be received. EMS tracking numbers will be sent by email when the order is shipped.

In addition, the following facts may delay the delivery:

1. large amount or variety of your order
2. You request to change the number or category of your order before shipping
3. Holidays or weekends,mainly because the leave of workers in the factory.

In case of the above situation may lead to delayed shipment, Our customer service will inform you by email in advance, explain and ask for your suggests.

* What to do if out of stock?

Since the large quantity of goods are shipped from our warehouse, sometimes temporary out of stock may happen, in this case we will contact you as soon as possible, you may choose what to do from the following suggests:

1. If the goods will arrive in a week, you may choose to wait for the goods¡£
2. If the goods will take long time to arrive, you may choose to change the watch ¡£
3. You may reselect the same price product
4. You may give your idea and discuss with our server

100% customs clearance guarantee

Some of our customers may query about the customs clearance, because these are the replicas. You dont need to worry about that, We have long experience on export, we can let our replicas pass the customs by our special way.We guarantee that the items will be sent to you safely. We are confident of this, in the event that a shipment is seized we will reship at our own expense.

Security policy

LV138.com protects the security of your information during transmission when order online.
LV138.com takes precautions to protect its customers' information. When you submit personal information via the website, we follow policies and procedures designed to protect your information both online and offline. All LV138.com servers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple firewalls. The servers on which we store personally identifiable information are kept in a secured environment, inside a secured and locked room.

Privacy policy

We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations, to provide you with information on products and services that are available from us or parties associated with us.
Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number.We will not sell, share, or rent this information to any third parties, except as outlined in this policy,we only share your personal information with third parties working on our behalf to complete your order, such as EMS